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Order Form

 

 

 

 

Ordering Information

 

Once you've read our ordering policies, please proceed to our ORDER FORM

 

  • Credit Cards: We accept MasterCard, VISA, American Express, and Discover. Using a credit card with a phone order is the fastest way to get your trains shipped. Please include your three digit V-Code from the back of your card when calling or using the on-line order form.

  • Checks: Unless you are an established customer, all orders paid by check will be delayed ten days for your check to clear the bank. Payment by money order proceeds normally.

  • Shipping Charges: Shipping charges will be charged based upon your total order and will be shipped via UPS Ground Service in the Continental United States unless otherwise specified. Shipping is 2% of total for orders $1,500.00 and over within 48 states. Example: If order is $1,500.00, your shipping charge will be $30.00 for a total of $1,530.00 (or actual shipping costs, whichever is less).  Orders under $1,500.00 and outside of the continental U.S.A. will pay actual shipping costs but are subject to our $8.00 minimum shipping charge. Special Closeout and/or Sale items as well as starter/collector sets, oversized cartons, and track/transformer items will be charged actual shipping costs. Special shipping and/or packaging requests will pay actual costs. Ross and/or GarGraves track and switches will be charged actual cost of shipping per order.


    • With regard to multiple item orders, C.T. McCormick Hardware reserves the right to hold merchandise until order is completely filled or there is enough merchandise to justify a shipment. Customer may request more frequent shipments at customers expense.
    For orders outside the Continental U.S., you will be billed as actual cost of the freight carrier you choose plus a $10.00 handling charge to cover the paperwork involved. USPS Priority Mail International is the most economical way to ship overseas. U.P.S. Air Service is available. Air shipment charges are billed at actual cost charged by freight carrier. 
    There will be a $5.00 handling fee added to the cost of domestic shipments made through the U.S. Postal Service by special request only.

  • Damaged Merchandise: We ship all items fully insured. If you receive merchandise that has been damaged by the freight carrier, have them return it to us. Note that this will be free to you, since it is their responsibility. When returning damaged items, please include a copy of the invoice and a note explaining the damage so we know what is happening. There is a 10 day limit from the shipping date on damaged returns.

  • Returns: For you protection and ours, all train sales are final. If you have a problem with the function or operation of any train sold you must follow the manufacturer's policy for handling the repair. We are a Lionel Authorized Service Station and you can, if you wish, send Lionel items to us for repair. Items must be sent pre-paid by customer along with a check to recover return shipping costs. Customer must first call and get a Service Authorization before sending merchandise for repair.

  • Pre-orders: New catalog pre-orders will require a 10% non-refundable, non-transferable deposit (20% on non-stock special order items). If at any time the manufacturer and/or C.T. McCormick Hardware is unable to deliver the merchandise the deposit will be refunded in full. Balance due upon us receiving merchandise and must be held with a current credit card.

  • Claims on Backorders: It is not uncommon for pre-ordered items to be postponed by the manufacturer. If you have any questions regarding pre-ordered items feel free to e-mail or call us. Items canceled by customer due to manufacturer delays will not have deposit refunded or transferred.

  • Lay-Aways: We offer a 90 day free lay-away. We divide the total order into four equal payments starting with a 25% deposit and then 25% payments in 30, 60, and finally 90 days. Shipping costs are added to your final payment if item is to be shipped to you. We prefer our mail order customers use a credit card so that we can automatically bill you at those intervals. Customers that choose to send payments are responsible for remembering payment due dates to avoid late fee charges or cancelation of your order. A lay-away that extends beyond 90 days will be assessed a 1.5% finance charge to the remaining balance at the first of each month until balance is paid in full. Extended terms beyond the 90 day free period must be requested by the customer and C.T. McCormick Hardware has the final say with regard to those terms.  Failure to make a payment within 60 days of your last scheduled payment will result in your order being canceled and all previous payments being forfeited by you the customer. Pre-orders cannot be transferred to a lay-away. Customers have the option to make pre-order payments beyond the required 10% non-refundable or transferable pre-order deposit so that their balance is less when the item arrives. Lay-away payments are not transferable nor cancelable.

 

Once you've read our ordering policies, please proceed to our ORDER FORM

 

E-Mail us at sales@cttrains.com